Frequently Asked Questions

Get answers to common questions about No Show Fee.

The No Show Fee is charged when a client fails to attend a scheduled one-hour appointment without required prior notice. It helps offset lost appointment time and supports scheduling fairness. See booking confirmation for notice requirements or contact us for clarification.

Fee amounts can vary and are listed at booking or in your confirmation message. If the amount isn't shown, please contact us directly. We can explain the charge, how it’s applied, and any alternatives such as prepaid deposits or cancellation windows.

You can avoid the fee by cancelling within the required notice period shown in your booking confirmation. Late cancellations or failure to cancel typically incur the fee. If an emergency arises, contact us immediately and we’ll review the situation for possible waivers.

It depends on how late you arrive and whether a full one-hour service can be completed. If time is insufficient, we may adjust the service or charge a partial fee. Always call ahead so we can try to accommodate you without penalty.

You’ll receive an email or text notification if a No Show Fee is applied, plus a receipt if charged to your card. The message explains the reason and how to dispute or discuss the fee with our front desk or management.

Yes. Exceptions are handled case-by-case. Contact us as soon as possible with details and any supporting information. Management will review circumstances and may waive the fee at their discretion, particularly for documented emergencies or unexpected travel or health issues.